Book Review: Conversation and Community by Anne Gentle

Anne Gentle, senior technical writer and author of the JustWriteClick blog, has just published her first book: Conversation and Community: The Social Web for Documentation. Anne graciously sent me a copy, and I’ve put together the following review.
The major premise of this book is that expectations for documentation have shifted from bookshelf to search. This means your documentation is no longer the sole, authoritative source of information, and people won’t go through it in your intended sequence.
Instead, you need to update frequently to stay at the top of search results, invite the community to interact with you and their peers, and use the results of that interaction to inform further development of the documentation.
Instead, you need to update frequently to stay at the top of search results, invite the community to interact with you and their peers, and use the results of that interaction to inform further development of the documentation.
Click here to read the rest of the review