Secrets of Good Communication – 5 Tips of Explaining Things More Effectively
Good communication is all about explain things well to others, isn’t it?
Here is a wonderful little paper, available as a PDF download from TechRepublic, about 10 ways in which we can all improve the way we explains things to others.
I really liked this list. My experience in life tells me that every item on this list is true. Here is the first 5:
(1) Keep in mind other’s point of view.
It is important to keep in mind that other people will read the content you are writing.
This may sound like a given, but it is not always easy to remember that your audience may have a different perspective on the topic you are writing about.
The best way to keep this in mind is by doing research on the topic before you start writing. Make sure you have done research into the views of both sides of the argument, or if there are two sides, what each side believes in order to write an unbiased article.
(2) Good communication requires you listen and respond to questions.
The ability to listen and respond to questions is one of the most important skills you can have in a customer service role. This skill is also relevant for other roles such as customer support, sales, and teaching.
It is important to be able to listen well when someone asks you a question. You need to make sure that you are not just answering their question but also listening for what they are really asking. It can be difficult for people who are not used to this type of questioning because it is not something we do every day in our lives. Listening well will help you understand what the person needs from you and how best to answer their question so that they get the information they need as quickly as possible. It’s also important that when someone asks a question, your response must be prompt.
(3) Avoid talking over people’s heads for good communication.
When you are writing, it is important to keep your audience in mind. If you are writing for a group of people who have a certain level of education, then it is best to not talk over their heads. This will make your writing more effective and engaging and generate good communication.
You should also try to avoid using jargon that people might not be familiar with. This will make your content more accessible and easier to understand.
(4) Avoid talking down to people.
Talking down to people is a common problem that many people face. That’s a really bad habit if you are trying to establish a good communication channel with others.
It is not only rude, but it can also be seen as condescending. When you are talking to someone, don’t talk down to them or make them feel like they have less intelligence.
Instead, talk to them at their level and try to connect with them on a personal level by talking about topics that they might be interested in.
(5) Ask questions to determine people’s understanding.
The best way to assess people’s understanding is by asking them questions.
When you ask questions, it will help you to understand what they know and what they don’t know. It will also help you to understand their level of comprehension.
The following are a few questions that you can ask to determine people’s understanding of the topic:
What is the meaning of ____?
What does ____ mean?
What is the definition of ____?
How do you spell _____?
Who invented _____?
