Book Review: Conversation and Community by Anne Gentle
Anne Gentle, senior technical writer and author of the JustWriteClick blog, has just published her first book: Conversation and Community: The Social Web for Documentation. Anne graciously sent me a copy, and I’ve put together the following review. The major premise of this book is that expectations for documentation have shifted from bookshelf to search.…
Read MoreA Reader Question: "How should we test the quality of a User Guide?"
Testing the quality of a user guide is a topic not addressed too frequently. I have received the following inquiry from a regular reader of mine: QUESTION: “I would like your opinion on how do you or your company ensure that only complete and quality documentation is delivered to the customers. I am asking this…
Read MoreThe Importance of Using the Right Words
© 2009 Ugur Akinci Using the right words is so critical in communications in general and technical writing in particular. The wrong word can take the conversation to a totally unintended direction, sometimes with humorous and other times with not-so-humorous results. Here is an example… As I was jogging the other day I was listening…
Read MoreA Great Manual from Open Office: "Creating Large Documents"
The free writing suite Open Office has come up with a great free PDF document that should be of great help for all writers generating long (over 50 pages) documents. (I’d like to thank my reader George L. for bringing this free resource to my attention.) The 48-page “Creating Large Documents” is written in an…
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